How can we help you?
How do I import my emails and contacts from my student account?
Emails:
Once you have logged in to your Cantab.net webmail account, click 'Options'. You may need to activate the 'Advanced' options page first in order to see the import option, which is 'IMPORT EXTERNAL EMAIL' near the bottom of the page.
Once the import page loads you should see POP information on the left, IMAP on the right. For your Cambridge email import you'll only need to worry about the IMAP details on the right hand side.
We have already filled the server information in for you and ticked the 'SSL' box (required) so all that you need to do is enter your Cambridge email account username and password into the two remaining fields.
When you submit the form it will retrieve a list of folders to import. Select those you wish to migrate and click 'Begin IMAP Import'.
IMPORTANT
-This is not instant, your migration request is placed into a queue with all other members and processed in turn. Usually your folders will be imported within 48 hours, but you should still allow a minimum of ONE WEEK for your import to complete, especially during busy times of the year (e.g, June/July, December). During graduation seasons, migrations can take up to a month.
-The queue is processed on a first come, first served basis.
-Your emails are copied over to your domain inbox, the original emails on the University server are NOT deleted.
-You do not need to remain logged in during the import, the process is handled entirely by our servers.
-Please do not change your Cambridge password after starting this process, as this will cause the import to fail and you will need to re-queue your folders.
Address Book/Contacts
Migrating your address book from another email system is very easy. Simply log in to that email account and select the option to export your address book. Save it in a place you will remember (e.g. on your desktop) and give it a name such as addressbook.csv. Most decent clients will allow you to export to CSV.
An optional but recommended step would be to open the file first in Excel. Excel can read CSV files and this will allow you to quickly correct any mistakes in the export. Each address book entry should be on its own line. Make sure to save the file as a CSV (Comma or Tab Delimited File) before you upload it. Do NOT save as an Excel spreadsheet.
Log into your Cantab.net account and click on ADDRESSES. Near the bottom you will see "Import CSV file". Click on browse and select your saved exported address book. Click on "Import CSV File".
On the next window you will have to define which columns are to be used as nicknames, email addresses etc. It should be fairly obvious. Entries corresponding to GROUPS are not yet supported. You can place a tick next to rows you wish to exclude from the import.
Click FINISH at the top and you are done.