Service News
[Resolved] Intermittent Access
9:45am: We've just lost one of the perimeter servers responsible for balancing the website, client and webmail traffic. The remaining perimeter servers and the entire mail cluster itself are all online and operational, no email will be affected. We'll keep you informed here when any updates are available.
10:10am: All back online, a single drive failure in the perimeter server caused it to fail completely. We naturally use RAID (basically the use of multiple disks to act as one) to prevent such failures knocking out individual servers but for an as yet unknown reason the RAID array failed with the drive. We are now trying to determine why this occurred.
Originally Written: 19-Aug-2009 09:11, Last Updated: 06-Nov-2014 12:29
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- 13-Aug-2008Service Temporarily Unavailable
- 09-Aug-2008Inbound mail server update
- 09-Aug-2008Inbound Mail Server Trouble
- 08-Aug-2008Inbound Server Restored
- 08-Aug-2008Short delay in inbound mail.
- 08-Aug-2008Helpdesk Delays
- July 2008
- 30-Jul-2008Phishing Email - \'Verify & Confirm Your Email Address\' - DO NOT RESPOND!
- 25-Jul-2008Email Service Restored
- 18-Jul-2008Inbound Mail Delay - 2pm-5pm
- 16-Jul-2008AntiSpam Upgrade - Greylisting Now Available
- 10-Jul-20082008 Leavers - Migration of Hermes Data
- 10-Jul-2008Hermes Account Migrations
- June 2008
- 27-Jun-2008Inbound Mail Delay - Resolved
- 09-Jun-2008SMTP Re-enabled
- 09-Jun-2008External SMTP Temporarily Disabled
- 08-Jun-2008Spam flood stopped
- 08-Jun-2008Mail Delays - Spam Attack
- 02-Jun-2008Servers Online
- 02-Jun-2008Network Problem
- 02-Jun-2008Email Offline
- May 2008
- 28-May-2008System Online
- 28-May-2008System Down Update
- 28-May-2008Service Temporarily Unavailable
- 23-May-2008Intermittent Email Service 25/05/2008- 26/05/2008
- 21-May-2008Email Downtime
- 10-May-2008Email Queue Cleared
- 10-May-2008Email Delays
- 07-May-2008Logins Restored
- 07-May-2008Logins Offline
- April 2008
- 21-Apr-2008Trash Folder: Automatic Purging
- 15-Apr-2008Secure mail client login fixed
- 07-Apr-2008Webmail: New Feature Unread Email View
- 07-Apr-2008Webmail: Resuming HTML Drafts Fixed
- March 2008
- 27-Mar-2008Webmail: HTML Formatting Fixed
- 19-Mar-2008Inbound Email Delay
- January 2008
- 28-Jan-2008Client Access Restored
- 28-Jan-2008Client Access
- 22-Jan-2008Responsiveness increased
- 22-Jan-2008Webmail Responsiveness
- 14-Jan-2008Webmail Attachments/Calendars
- 09-Jan-2008Power Issues Update
- 09-Jan-2008Power Issue
- December 2007
- 30-Dec-2007Check your Junk Folder
- 25-Dec-2007Christmas
- 20-Dec-2007SSL Certificate Updated
- 20-Dec-2007Secure Webmail Certificate
- 04-Dec-2007Disk status confirmed
- 04-Dec-2007Operational
- 03-Dec-2007Maintenance imminent
- 03-Dec-2007Provisional Maintenance Scheduled 3/12/07 11:30pm
- 03-Dec-2007Server issues update
- 03-Dec-2007Morning Service Interruptions
- 02-Dec-2007Delayed Inbound Mail
- November 2007
- 29-Nov-2007Autocomplete Complete
- 29-Nov-2007Size Column
- 20-Nov-2007Update: Address Auto-Complete
- 06-Nov-2007FIX: Safari Missing Folder Pane
- 06-Nov-2007BUGFIX: Deleting with preview pane off
- 05-Nov-2007'Cancel' Button Added
- October 2007
- 31-Oct-2007"You must be logged in" error fixed
- 23-Oct-2007White Colour Theme
- 21-Oct-2007Old Webmail Link
- 19-Oct-2007Webmail Fix: Reply in New Window
- 19-Oct-2007Latest Webmail Fixes
- 18-Oct-2007Webmail feedback
- 18-Oct-2007New Webmail Live
- 17-Oct-2007IMPORTANT: Webmail Update
- 13-Oct-2007Webmail Timeouts Fixed
- 03-Oct-2007Oct 6th Network Maintenence
- September 2007
- 17-Sep-2007Database Update Scheduled
- 10-Sep-2007Spam filtering efficiency
- 05-Sep-2007Spam filter service restored
- 05-Sep-2007Spam Filter restoration in progress
- 04-Sep-2007Mail Filter Latest Update
- 04-Sep-2007Mail Filter Override
- 04-Sep-2007Inbound Email Delays
- August 2007
- 20-Aug-2007Secure Webmail Online
- 20-Aug-2007Service Online - Please read
- 20-Aug-2007More info - power loss
- 20-Aug-2007Ongoing issues
- 20-Aug-2007Upstream Network Connection Issue
- 17-Aug-2007Downtime - Database Errors
- 15-Aug-2007Network Maintenence Scheduled 18/08/07
- July 2007
- 25-Jul-2007Bugfix: Secure Signout
- 23-Jul-2007Brief SMTP Service Outage
- 09-Jul-2007FTP service restored
- 09-Jul-2007FTP service maintenance
- 06-Jul-2007Secure Webmail Quicksave Restored
- 06-Jul-2007FTP Service Maintenence
- 05-Jul-2007Secure Website Access Maintenence
- June 2007
- 27-Jun-2007Upstream Provider Maintenence
- 22-Jun-2007Server Maintenence
- 22-Jun-2007Alert: "Ecard from Family Member" Emails
- 06-Jun-2007SPAM Filtering Name Change
- May 2007
- 25-May-2007Quota Limit Enforcement
- 23-May-2007RSS Feed
- 12-May-2007Planned Network Maintenence
- 09-May-2007Bugfix: Foreign Character Attachments
- 06-May-2007Attachments with Foreign Characters in the Filename
- April 2007
- 26-Apr-2007BT Internet SMTP Block
- 24-Apr-2007System reboot
- 20-Apr-2007Delivered Bounced Mail
- 20-Apr-2007User Preferences Stable
- 19-Apr-2007User preferences being reset to default
- 17-Apr-2007Intermittent Mail Client Access [Resolved]
- 13-Apr-2007System update
- March 2007
- 22-Mar-2007Scheduled Maintenance - Completed
- 08-Mar-2007Extraordinary maintenance
- 08-Mar-2007Brief Outage 8th March
- February 2007
- 28-Feb-2007Server Performance Directors Report
- 28-Feb-2007Server stable
- 27-Feb-2007RSS Feed Available
- 27-Feb-2007Partial Access Available
- 27-Feb-2007Update
- 27-Feb-2007Server Temporarily Unavailable
- 26-Feb-2007Emergency Maintenence Scheduled
- 25-Feb-2007Account Migration Complete!
- 03-Feb-2007Database Connection Limit
- 03-Feb-2007Maintenence Complete
- 03-Feb-2007Webmail
- 03-Feb-2007Webmail
- 02-Feb-2007Maintenence in Progress
- January 2007
- 31-Jan-2007Webmail recovering
- 31-Jan-2007Further Update
- 31-Jan-2007Update
- 31-Jan-2007Webmail Outage 2
- 31-Jan-2007Access restored
- 31-Jan-2007Webmail Outage (Preferences Database)
- 30-Jan-2007Planned Downtime
- 15-Jan-2007Scheduled partial downtime
- December 2006
- 28-Dec-2006Webmail Up
- 28-Dec-2006Webmail Database
- 22-Dec-2006Billing system passwords
- 20-Dec-2006Webmail restored
- 19-Dec-2006Webmail Access Down
- 19-Dec-2006Webmail restored
- 19-Dec-2006Webmail Sessions
- 04-Dec-2006Maintenance Complete
- 03-Dec-2006Maintenance Reminder
- 01-Dec-2006Maintenance Planned: Server Update
- November 2006
- 22-Nov-2006Email Routing Update
- 18-Nov-2006Quotas Restoring
- 18-Nov-2006Maintenence Continued
- 18-Nov-2006Server reboot now.
- 15-Nov-2006Quotas Update
- 14-Nov-2006Quota problems
- 12-Nov-2006Brief Server Outage
- 12-Nov-2006Directors Incident Report
- 12-Nov-2006Service Restored
- 12-Nov-2006Server status
- 12-Nov-2006Server Logins
- 09-Nov-2006Mail Queues - Further News
- 08-Nov-2006Logins Restored
- 08-Nov-2006Server rebooted
- 08-Nov-2006Mail Delays
- October 2006
- 10-Oct-2006Spam filter updates
- September 2006
- 28-Sep-2006Opera - Enhanced Compose Support
- 28-Sep-2006Quicklogin Codes Enhanced
- 01-Sep-2006Secure Login Outage
- August 2006
- 30-Aug-2006Webmail - My Account
- 20-Aug-2006Continuing Maintenance
- 20-Aug-2006Server Maintenance
- 18-Aug-200620 Mins Downtime
- 17-Aug-2006Database Restored
- 17-Aug-2006Webmail Database Down
- 15-Aug-2006New Webmail Features Day 2
- 15-Aug-2006Tuesday Downtime
- 14-Aug-2006New Webmail Features
- 14-Aug-2006Looping Mail Issue
- 11-Aug-2006Restored
- 11-Aug-2006Repeat Reboot
- 11-Aug-2006Services Restored
- 11-Aug-2006Server Reboot
- 09-Aug-2006Mail Client Users: Folder Issues
- 08-Aug-2006Quicksave / HTML Bugfix
- 04-Aug-2006Quota Increases to 100MB minimum
- July 2006
- 31-Jul-2006Service Restored
- 31-Jul-2006Server Reboot
- 14-Jul-2006Service Resumed
- 14-Jul-2006Server Reboot
- 06-Jul-2006Feature: Quick Login Codes!
- 06-Jul-2006Server Online
- 06-Jul-2006Server Reboot
- June 2006
- 26-Jun-2006Brief Network Outage
- 23-Jun-2006Scheduled Maintenence
- 19-Jun-2006Connection Dropped Errors Resolved
- 16-Jun-2006Connection Dropped Errors
- 12-Jun-2006Server maintenence scheduled
- 12-Jun-2006Mail Server Online
- May 2006
- 23-May-2006Login Unavailable
- 22-May-2006Continuing Maintenence
- 21-May-2006Scheduled Maintenence
- 19-May-2006Friday Incidents
- 18-May-2006Drive installed, server operational
- 18-May-2006Drive Replacement Update
- 18-May-2006Emergency Maintenence Scheduled - HDD Replacement
- 18-May-2006Login restored
- 18-May-2006Mail Login Temporarily Down
- 03-May-2006All Operational Again
- 03-May-2006Primary Server Down
- April 2006
- 20-Apr-2006ALERT: "secure.aluminati.net" update
- 18-Apr-2006ALERT: Change of secure mail server address.
- March 2006
- 23-Mar-2006Maintenence Scheduled for 24 Mar from 6am
- 07-Mar-2006Downtime Incident
- 01-Mar-2006Reduced Size of Message Summary
- February 2006
- 24-Feb-2006**Advanced Spam Firewall Launched!**
- 21-Feb-2006New Feature - Sort by Size
- 06-Feb-2006Account Cancelled Notices
- 03-Feb-2006Back to Normal
- January 2006
- 30-Jan-2006Having Problems?
- 25-Jan-2006Webmail Guide
- 24-Jan-2006Webmail Optimisations
- 23-Jan-2006Slow Page Loading
- 23-Jan-2006NEW WEBMAIL!
- 22-Jan-2006Migration Work Scheduled
- 20-Jan-2006Planned maintenance in response to Friday issues.
- 18-Jan-2006Additional Downtime Report
- 18-Jan-20065-10 Minute UK Network Problem
- 16-Jan-2006Downtime Report
- 13-Jan-2006Tips and Tricks: Selecting from the Address book
- 04-Jan-2006Scheduled Maintenence on 10th Jan 06
- 01-Jan-2006Happy 2006!
- December 2005
- 25-Dec-2005MERRY CHRISTMAS!
- 20-Dec-2005Network Issues Report
- 15-Dec-2005Network Latency Report
- 01-Dec-2005Server Efficiency Tune Up
- November 2005
- 28-Nov-2005Server Stabilised
- 25-Nov-2005Reboot Report
- 25-Nov-2005Short notice Server Reboot
- 24-Nov-2005Dropped Imap Connections
- 23-Nov-2005Upgraded Calendars
- 21-Nov-2005Delayed Emails
- 18-Nov-2005Scheduled Maintanence
- 16-Nov-2005New Feature: Auto CC
- 15-Nov-2005More minor Maintanence
- 14-Nov-2005Scheduled Maintanence - Tuesday Morning between 12am - 6am
- 09-Nov-20052 Incidents
- 08-Nov-2005Mini Downtime Report
- 01-Nov-2005Full Service Restored
- 01-Nov-2005Server Reboot Fix
- 01-Nov-2005Investigation continues...
- 01-Nov-2005Sending to Local Address Issue
- October 2005
- 31-Oct-2005"Software" Spam now filtered
- 28-Oct-2005Scheduled Maintanence
- 24-Oct-2005Spam now Autokilled
- 18-Oct-2005"Ultimate Online Pharm" Spam Blocked - *UPDATED INSTRUCTIONS*
- 11-Oct-2005Remember Login
- 11-Oct-2005New Feature: Trash Size Monitoring
- 07-Oct-2005Preferences / Options
- 03-Oct-2005Reboot Scheduled
- 01-Oct-2005Hardware Check Tonight
- September 2005
- 27-Sep-2005Hardware Health Check - Scheduled Downtime
- 26-Sep-2005Evening Downtime (7:30-8:10)
- 26-Sep-2005Failover Status Pages
- 26-Sep-2005Downtime and Resolutions
- 20-Sep-2005English Dictionaries Consolidated
- 10-Sep-2005Intermittant Network Access
- 06-Sep-2005View Messages as HTML
- 06-Sep-2005Multiple Attachments Bugfix
- 02-Sep-2005Downtime
- 01-Sep-2005Brief Downtime
- August 2005
- 29-Aug-2005Brief Downtime Report
- 26-Aug-2005Server Reboot Again
- 23-Aug-2005Server Rebooted
- 17-Aug-2005Spellchecker Advice
- 15-Aug-2005Remember Secure Login
- 14-Aug-2005SECURE LOGIN
- 12-Aug-2005Server Error Report
- 10-Aug-2005New Feature: Read winmail.dat files
- 08-Aug-2005FULL SERVICE RESTORED
- 08-Aug-2005Webmail Issues
- 06-Aug-2005Webmail Work Continuing
- 05-Aug-2005webmail restored
- 01-Aug-2005Spanish Dictionary Added
- July 2005
- 28-Jul-2005New Spelling Dictionaries
- 27-Jul-2005Downtime Report (23rd July)
- 23-Jul-2005Intermittent Access
- 12-Jul-2005Server Offline (11:30am)
- 07-Jul-2005[SPAM] Tagging Removed
- June 2005
- 30-Jun-2005Spoof Emails
- 30-Jun-2005Payment Notices
- 28-Jun-2005Tuesday Downtime
- 03-Jun-2005"Official" Emails with Attachments
- May 2005
- 27-May-2005Registrations
- 26-May-200510mins Downtime
- 10-May-2005New Feature: Folder Sizes
- 07-May-2005Upgrade Tonight
- 06-May-2005Login Username Remembered!
- January 1970
- 01-Jan-1970Service Outage [Resolved]
- 01-Jan-1970Improvements to Login Process
- 01-Jan-1970Outage report for 31/3/14
- 01-Jan-1970Improvements to Login Process
- 01-Jan-1970Service outage [RESOLVED]
- 01-Jan-1970Service outage [RESOLVED]
- 01-Jan-1970Service outage [RESOLVED]
- 01-Jan-1970Service outage
- 01-Jan-1970Slow mail server [Resolved]