We have received reports of new spam/phishing attempts targeted at Cantab.net users.

These emails have a subject of 'Account Update Reset'. These emails state that an upgrade has been schduled within 48 hours. They ask to verify your account today by clicking on a 'Continue Here' link

This is not a legitimate email from the University or the support team who manage your Cantab email service.

More Service News

• October
• 24-Oct-2024Spam/Phishing Emails
• 16-Oct-2024A spam/phishing email warning
• 09-Oct-2024New Spam/phishing email warning
• 07-Oct-2024UK Live Server Maintenance - Starting 21-Oct-2024
• September
• 27-Sep-2024A spam/phishing email warning
• 13-Sep-2024New Spam/Phishing Email warning
• August
• 01-Aug-2024A Spam/Phishing Email Warning
• July
• 25-Jul-2024Spam/Phishing Warning
• June
• 26-Jun-2024Spam/Phishing Email Warning
• November 2023
• 13-Nov-2023Server Maintenance - Monday 13th November
• 09-Nov-2023Old Webmail Removal
• 02-Nov-2023Spam/Phishing Email Warning
• February 2023
• 15-Feb-2023Phishing email warning
• September 2022
• 16-Sep-2022An Update on our Email for Life Security and Older Email Clients
• May 2022
• 10-May-2022Changes to our Email for Life Security Regarding Email Clients
• October 2021
• 19-Oct-2021Changes to our Email for Life Spam Settings
• May 2021
• 25-May-2021Server Maintenance - June 4th-6th 2021
• October 2020
• 12-Oct-2020Server configuration this week
• 05-Oct-2020Server updates
• 01-Oct-2020Server Maintenance
• August 2020
• 19-Aug-2020Server Maintenance
• July 2020
• 28-Jul-2020Update to servers planned for August
• June 2020
• 04-Jun-2020Server Maintenance - starting Fri June 19th 2020 at 18:00BST (17:00UTC)
• April 2020
• 28-Apr-2020Scheduled Maintenance - 07:00-09:30 29 April
• 09-Apr-2020SSL Certificate issues
• March 2020
• 16-Mar-2020Update to servers planned for April
• 02-Mar-2020Update to servers planned for April
• February 2020
• 05-Feb-2020Phishing email warning
• August 2019
• 20-Aug-2019Scam email warning [Update 05/09/2019]
• June 2019
• 12-Jun-2019Server Maintenance 18th June 07:00 BST
• March 2019
• 27-Mar-2019Cantab Scam email warning
• 22-Mar-2019[Resolved] Signing in with Linkedin is not functioning.
• 12-Mar-2019Server Maintenance - Wed March 13 to Fri March 22
• February 2019
• 14-Feb-2019Server Maintenance - starting Sat Feb 16th at 18:00GMT
• 11-Feb-2019Server Maintenance - 11th February [Completed]
• December 2018
• 05-Dec-2018Server Maintenance - 6th December [Completed]
• May 2018
• 02-May-2018Server Maintenance - 2nd - 3rd May
• January 2018
• 29-Jan-2018Server Maintenance
• October 2017
• 24-Oct-2017[RESOLVED] Service Outage
• 05-Oct-2017Server Maintenance - 7th-9th October
• July 2017
• 05-Jul-2017Phishing Email - 'PayPal Please Verify Your Records'
• January 2017
• 09-Jan-2017[RESOLVED] Mail Delay
• December 2016
• 01-Dec-2016Mail Client Access
• November 2016
• 24-Nov-2016Server Maintenance - Saturday November 26th, 21:00 GMT
• 15-Nov-2016[RESOLVED] Service Outage 15th November
• August 2016
• 17-Aug-2016Server Maintenance - Thursday 18th August 2016
• June 2016
• 13-Jun-2016Webmail Stability Restored
• April 2016
• 15-Apr-2016SMTP & Email Client Issues
• 12-Apr-2016Emergency Maintenance - Tonight 12/APR/2016 23:00 BST [Completed]
• 05-Apr-2016Scheduled Server Maintenance - Fri 8th April and Sat 9th April [Completed]
• 05-Apr-2016Server Migration - Mail Flow Switched
• March 2016
• 30-Mar-2016Are you receiving spam emails sent from your own account? Please read.
• January 2016
• 15-Jan-2016Reminder to update usernames in email clients
• 01-Jan-2016Database Issue [Resolved]
• December 2015
• 25-Dec-2015Merry Christmas
• November 2015
• 30-Nov-2015[Resolved] Server Timeouts
• 25-Nov-2015Director’s Report (25/Nov/2015): Inbound Email Server Failure
• 18-Nov-2015Delayed Email
• 11-Nov-2015Phishing Email from scanner@aluminati.net
• October 2015
• 22-Oct-2015[RESOLVED] Service Outage
• 20-Oct-2015Slowed mail delivery
• 15-Oct-2015Server Maintenance - Sunday October 18th at 11pm [COMPLETED]
• September 2015
• 24-Sep-2015JSTOR Access Issues
• August 2015
• 27-Aug-2015Server Maintenance - Sat August 29, 11:00pm BST [COMPLETED]
• 18-Aug-2015[COMPLETED] Server Maintenance - Tuesday August 18th, 10:00pm BST
• July 2015
• 28-Jul-2015[Resolved] Webmail access issues
• 24-Jul-2015Server Maintenance - 3 hours from Sunday 26th July 11:59pm BST
• 20-Jul-2015[RESOLVED]Login issues
• 15-Jul-2015[Resolved] Server down
• 08-Jul-2015Deferred renewals for members affected by Greek situation
• June 2015
• 11-Jun-2015JSTOR Access
• 01-Jun-2015Mail store down [Resolved]
• May 2015
• 20-May-2015Alias Logon Access Restored
• 19-May-2015Email client not working? Help finding your primary email address
• 18-May-2015Database server down, webmail and client logins affected [Resolved (with conditions)]
• 18-May-2015[Resolved] Logging in error messages
• 16-May-2015Pre-emptive Emergency Maintenance - Today 10:30am [Brought forward to 10:20] [COMPMLETED]
• 11-May-2015Emergency DB Maintenance at 12:01am tonight [COMPLETED]
• 11-May-2015Problems with login and sending emails [RESOLVED]
• 08-May-2015[Resolved] Issue with logins
• 06-May-2015Server Maintenance - Friday 8th May [COMPLETE]
• April 2015
• 28-Apr-2015[RESOLVED] Service Disruption
• 27-Apr-2015[Resolved] Database server down, affecting logins and emails
• 24-Apr-2015Phishing email - 'Mail Activity Report'
• 16-Apr-2015[Resolved] Issue with logins and sending/receiving emails
• 15-Apr-2015[RESOLVED] Issues with logging in and sending emails
• 07-Apr-2015Director's Report: Easter 2015
• March 2015
• 30-Mar-2015Email access offline - investigating issue. [Resolved]
• 16-Mar-2015Network Maintenance - 17 March 2015 [COMPLETE]
• 16-Mar-2015Datacentre Network Outage [RESOLVED]
• 09-Mar-2015Email service issue [Resolved]
• 01-Mar-2015Service issue [Resolved]
• February 2015
• 24-Feb-2015Login issues [Resolved]
• 24-Feb-2015Outgoing email issue [Resolved]
• 23-Feb-2015Email Accounts Over-Quota Advice
• 19-Feb-2015Certificate errors when logging in [Resolved]
• 19-Feb-2015Issues with email client access [Resolved]
• 17-Feb-2015Server Maintenance Wednesday 18th Feb 2300 - 0300 [Complete]
• January 2015
• 29-Jan-2015Login Issues [Resolved]
• November 2014
• 28-Nov-2014Mail server down - Resolved
• 06-Nov-2014Phishing scam "WEBMAIL USERS MAINTENANCE NOTICE"
• October 2014
• 25-Oct-2014Server Maintenance - Sunday 26th October [Completed]
• 14-Oct-2014Responding to the SSL 3.0 Security Alert
• 06-Oct-2014Weekend Email Delivery Issues [Resolved]
• 02-Oct-2014Server Maintenance - 6th October 2014 [Completed]
• September 2014
• 26-Sep-2014The ShellShock Bug
• July 2014
• 29-Jul-2014Mail server issue
• 25-Jul-2014Server Maintenance - 25-July 2014 [COMPLETED]
• 22-Jul-2014Slow mail server
• 15-Jul-2014Database Issue [Resolved]
• 01-Jul-2014Phishing Email Alert: '@cantab.net Webmail IT Help Desk.'
• June 2014
• 24-Jun-2014Webmail Access Down
• May 2014
• 21-May-2014[Completed]System Maintenance - 21-May-2014
• April 2014
• 10-Apr-2014The Heartbleed Bug: ALL CLEAR
• 02-Apr-2014Outage report for 31/3/14
• March 2014
• 31-Mar-2014Service Outage - 31-Mar-2014 19:10 [RESOLVED]
• 30-Mar-2014Server Maintenance - 30-Mar-2014 [Completed]
• 27-Mar-2014Maintenance Notification - 29th March 2014 [Completed]
• February 2014
• 20-Feb-2014Server Security Certificate Update
• 13-Feb-2014Mail Gateway Maintenance commencing 14-Feb-2014 [Updated 19th Feb]
• December 2013
• 25-Dec-2013Merry Christmas (and a new update)!
• 16-Dec-2013Storage Server Problem [Resolved]
• November 2013
• 16-Nov-2013Phishing/Scam Alert
• 11-Nov-2013Maintenance Scheduled - 12th November 2013 [COMPLETED]
• 11-Nov-2013Service Alert [RESOLVED]
• September 2013
• 19-Sep-2013Storage Server Issue [RESOLVED]
• 12-Sep-2013Storage Server Problem [Resolved]
• August 2013
• 20-Aug-2013Load Balancer Upgrade - 20-Aug-2013 23:59
• 14-Aug-2013Emergency Maintenance Scheduled - 14-Aug-2013 23:59 [Completed]
• 13-Aug-2013Primary DB Failure [Resolved]
• 12-Aug-2013Storage Server Down [RESOLVED]
• 03-Aug-2013Network Update - 23:59, Sat 3rd August [Completed]
• 02-Aug-2013Network Update - 23:59, Friday 2nd August [Completed]
• July 2013
• 29-Jul-2013Storage Server Down [Resolved]
• 26-Jul-2013Storage Server Outage [Resolved]
• 13-Jul-2013Webmail Outage [Resolved]
• 11-Jul-2013Database Server Down
• 03-Jul-2013Automatic Purge of old email from Trash and Junk folders
• June 2013
• 20-Jun-2013Service Outage [Resolved]
• 13-Jun-2013Emergency Server Maintenance - 13-June-2013 23:59 [Completed]
• 03-Jun-2013Service Issue [Resolved]
• May 2013
• 30-May-2013Server Maintenance - Sunday 2nd June at 23:59 [Completed]
• 29-May-2013One Storage Server Down [Resolved]
• 09-May-2013Server Maintenance - Sunday 12th May [Finished]
• April 2013
• 25-Apr-2013Brief Service Outage [Resolved]
• 25-Apr-2013Undetected Outage [Resolved] + Investigation Results
• 12-Apr-2013Brief Outage [RESOLVED]
• March 2013
• 27-Mar-2013Storage server issues [Resolved]
• 02-Mar-2013Partial Service Interruption [Resolved]
• 01-Mar-2013Service Outage [Resolved]
• February 2013
• 28-Feb-2013Improvements to Login Process
• 21-Feb-2013[Resolved] Service Outage
• 14-Feb-2013Intermittent Connection Issues [RESOLVED]
• 11-Feb-2013February Announcement
• January 2013
• 16-Jan-2013Service Issue [Resolved]
• 15-Jan-2013Service Issue [Resolved]
• 10-Jan-2013Scheduled Database Upgrade (Sat 12/01/13 00:00-02:00) [Completed]
• December 2012
• 28-Dec-2012Scheduled Power Upgrade [COMPLETED]
• 27-Dec-2012Power Upgrade tonight, 27/12/12 @ 8pm GMT
• 23-Dec-2012Service Outage [Resolved]
• 21-Dec-2012Merry Christmas and a Happy New Webmail Tour
• 19-Dec-2012Directors Report: Stability changes review and a sneak preview...
• 08-Dec-2012Server Maintenance [COMPLETED]
• 07-Dec-2012Server Issue Summary
• 07-Dec-2012Server Issue Summary
• 05-Dec-2012Scheduled Maintenance - 8th December 2012
• 03-Dec-2012Morning Outage [RESOLVED]
• 01-Dec-2012Major Outage on 1-Dec-2012 [RESOLVED]
• November 2012
• 30-Nov-2012***URGENT*** Maintenance - Due to earlier outage [Resolved]
• 23-Nov-2012Slow website responses [Resolved]
• 13-Nov-2012Slow webmail / timeouts [RESOLVED]
• 01-Nov-2012Scheduled Maintenance - 4th November 2012 ***COMPLETED***
• October 2012
• 26-Oct-2012Service Outage [RESOLVED]
• 17-Oct-2012New Director's Report
• 17-Oct-2012Slow Service [Resolved]
• 08-Oct-2012Service Outage [Resolved]
• 06-Oct-2012System Outage [Resolved]
• 05-Oct-2012Scheduled Maintenance - 7th October 2012
• 04-Oct-2012Outage recovery continues [RESOLVED]
• September 2012
• 05-Sep-2012Service outage [Resolved]
• August 2012
• 30-Aug-2012Scheduled Maintenance - 2nd September 2012 ***COMPLETED***
• 14-Aug-2012Phishing scam: "Attention (Cantab) E-mail Account Holder!"
• 05-Aug-2012Scheduled Maintenance - 5th August 2012
• 02-Aug-2012Investigating webmail login issue [Resolved]
• 02-Aug-2012Webmail Logins Failing [Resolved]
• 01-Aug-2012Scheduled Maintenance - 5th August 2012
• July 2012
• 29-Jul-2012Service outage [Resolved]
• 26-Jul-2012Problem affecting some accounts [RESOLVED]
• 16-Jul-2012Scheduled Downtime (Resolved)
• 15-Jul-2012Storage server removed from cluster [Resolved]
• 14-Jul-2012Missing Inboxes [Resolved]
• 14-Jul-2012Service Outage
• 10-Jul-2012Email Migrations
• 10-Jul-2012Support Desk Backlog
• 05-Jul-2012Service Outage [Resolved]
• 04-Jul-2012ERROR: IMAP server closed the connection. Server responded:* BYE Internal login failure. [RESOLVED]
• 03-Jul-2012Webmail login problems [Resolved]
• 02-Jul-2012Outage affecting helpdesk
• June 2012
• 30-Jun-2012Email Outage
• 29-Jun-2012Email delays
• 14-Jun-2012Email opening issue: "Connection to database failed (1)"
• 14-Jun-2012New "Bolt-ons" Released
• 12-Jun-2012Scheduled Maintenance 14-June 21:30 - Suspension of span scanning for upgrade
• 04-Jun-2012Service Outage [RESOLVED]
• May 2012
• 28-May-2012Scheduled Maintenance - 5th June 2012 *Rescheduled from the 3rd June*
• 23-May-2012General Outage issues on 23rd May [RESOLVED]
• 23-May-2012Server responded:* BYE Internal login failure [RESOLVED]
• 23-May-2012Service outage [RESOLVED]
• 22-May-2012Sending email requires full email address [RESOLVED]
• 16-May-2012Sending Email Issues
• 12-May-2012Phishing scam: "We're upgrading your ::Cantab Net:: email account"
• 03-May-2012Scheduled Maintenance - 7th May 2012
• April 2012
• 26-Apr-2012'Your account has been activated' emails triggered by migration.
• 24-Apr-2012Service Issues [Resolved]
• 17-Apr-2012Login Issues
• 16-Apr-2012Website Changes FAQ
• 13-Apr-2012Cantab.net Website Changes
• 07-Apr-2012Scheduled Maintenance - 8th April 2012 [COMPLETED]
• March 2012
• 19-Mar-2012Service Outage
• 11-Mar-2012Scheduled Maintenance - 11th March 2012
• 06-Mar-2012Service Outage 6th March
• February 2012
• 15-Feb-2012Helpdesk Issues
• 10-Feb-2012Scheduled Maintenance - 12th February 2012
• January 2012
• 26-Jan-2012Outage Alert - Storage Issue [Resolved]
• 23-Jan-2012Intermittent Connectivity Issues [Resolved]
• 22-Jan-2012Unplanned outage - 22nd January 2012
• 21-Jan-2012Intermittent connection dropouts - 21-Jan-2012
• 05-Jan-2012Scheduled Maintenance - 8th January 2012
• December 2011
• 31-Dec-2011Happy New Year!
• 25-Dec-2011Merry Christmas!
• 23-Dec-2011Unplanned Outage - 23-Dec-2011 16:10 [Resolved]
• 09-Dec-2011Scheduled Maintenance - 11th December 2011 [Completed]
• 02-Dec-2011Web Server Outage [Resolved]
• November 2011
• 18-Nov-2011Scheduled Maintenance - 19th November 2011 [Completed]
• 09-Nov-2011Subscription Payments, SagePay issue [Resolved]
• 03-Nov-2011Scheduled Maintenance - 5th November 2011 [Completed]
• October 2011
• 31-Oct-2011Service Outage on Web Servers [RESOLVED]
• 26-Oct-2011My Account Login Loop [Resolved]
• 04-Oct-2011Secure Service Outage [Resolved]
• September 2011
• 30-Sep-2011Storage Server Reboot [Resolved]
• 30-Sep-2011Anti-Spam Upgrade [Complete]
• 05-Sep-2011Storage Server Reboot [Resolved]
• August 2011
• 19-Aug-2011Service Interruption [Resolved]
• 18-Aug-2011Scheduled Maintenance - Server Memory Upgrade [Completed]
• 15-Aug-2011Scheduled Maintenance - Server Upgrades [Completed]
• 01-Aug-2011Emergency Server Maintenance - 4-5pm
• July 2011
• 26-Jul-2011Warning: Phishing Email
• 26-Jul-2011Service Degraded Performance/Outage [Resolved]
• 22-Jul-2011Service Interruption [Resolved]
• 06-Jul-2011Login problems [Resolved]
• 05-Jul-2011Server Maintenance - 5th July [Complete]
• 05-Jul-2011Login problems [Resolved]
• 05-Jul-2011Access issues - evening storage issues [Resolved]
• 05-Jul-2011Storage Server Issue [Resolved]
• June 2011
• 27-Jun-2011Storage Server Problem [Resolved]
• 22-Jun-2011Website Upgrade [Postponed until next week]
• 07-Jun-2011Storage Server Crash [Resolved]
• 05-Jun-2011Storage Server Crash [Resolved]
• May 2011
• 23-May-2011Scheduled Maintenance - 26th May 2011 [Completed]
• 23-May-2011Service Unavailable - Storage Server Problem [Resolved]
• 21-May-2011Service Unavailable - Storage Server Problem [Resolved]
• 19-May-2011Service Unavailable - Storage Server Offline [Resolved]
• 12-May-2011Database Load Problem [RESOLVED]
• 10-May-2011Summer 2011 Service Announcements
• 06-May-2011Datacentre Maintenance Planned
• April 2011
• 21-Apr-2011Datacentre Emergency Maintenance Planned [CANCELLED]
• 11-Apr-2011Scheduled Server Maintenance Under way [Completed]
• 11-Apr-2011Systems Recovering [Restored]
• 08-Apr-2011Maintenance Work - Monday 11th April
• 04-Apr-2011Minor Maintenance Work Tonight 4th April, 8-10pm
• 01-Apr-2011Service Unavailable - Storage Server Problem
• March 2011
• 16-Mar-20115 minute glitch [RESOLVED]
• 04-Mar-2011Scheduled Maintenance - Monday 7th March at 18:00
• February 2011
• 28-Feb-2011Inbound Mail Delay [Resolved]
• 24-Feb-2011Service Slowdown (Resolved)
• 17-Feb-2011Mail Server Emergency Maintenance (Resolved)
• 17-Feb-2011Service Outage - Storage Server Problem (Resolved)
• 10-Feb-2011Email server problems (Resolved)
• 01-Feb-2011Service Slowdown (Resolved)
• 01-Feb-2011Service Slowdown (Resolved)
• January 2011
• 31-Jan-2011[Resolved]FTP Server Offline
• 25-Jan-2011Slow Service / Server Problem [Resolved]
• 24-Jan-2011Server Maintenance [Resolved]
• 20-Jan-2011Notification of Planned Maintenance - Monday, 24th January @ 9pm
• 16-Jan-2011Login Issues
• 14-Jan-2011Degraded system performance. [RESOLVED]
• 08-Jan-2011Service Outage - Storage Server Offline [RESOLVED]
• 06-Jan-2011EMERGENCY MAINTENANCE - Today, 6/1/11 @ 6:30pm for 2-3 hours [RESOLVED]
• 06-Jan-2011Service Issues [Resolved]
• 01-Jan-2011Happy New Year
• December 2010
• 30-Dec-2010Service Outage - Storage Server Offline [Resolved]
• 25-Dec-2010Merry Christmas
• 24-Dec-2010Scheduled Maintenance Notification
• 22-Dec-2010Retrospective Outage Notice [Resolved]
• 22-Dec-2010Slow Logins [Resolved]
• 22-Dec-2010Service Outage [Resolved]
• 20-Dec-2010Service Unavailable [Resolved]
• 15-Dec-2010Spam Blacklists not 100% effective
• 14-Dec-2010Service Outage - Emergency Maintenance [Resolved]
• 07-Dec-2010Anti Spam Maintenance
• 07-Dec-2010Payments via SagePay on 6th December between 6pm and 10pm
• 06-Dec-2010Using a mail client to read your email?
• 05-Dec-2010Storage Server down [Resolved]
• 01-Dec-2010Mail Servers Rebooting
• November 2010
• 29-Nov-2010Client sending / webmail attachment issues [Resolved]
• 24-Nov-2010Phishing Alert "Your Account Update"
• 23-Nov-2010Receiving Emails from Blacklisted Senders
• 22-Nov-2010Blacklists Bypass in place
• 22-Nov-2010Service Outage - Storage Server Offline [Resolved]
• 19-Nov-2010Inbound Email Delay - 35-40 minutes [RESOLVED]
• 04-Nov-2010[Resolved] Service Issues
• 01-Nov-2010Mail servers down, emergency maintenance ongoing
• October 2010
• 21-Oct-2010Inbound Email Delays
• 18-Oct-2010Service outage [Resolved]
• 13-Oct-2010Temporary Outage [Resolved]
• 04-Oct-2010[2010-10-04] Storage server maintenance
• September 2010
• 29-Sep-2010Service Outage - Storage Overload [Resolved]
• 28-Sep-2010Service Slowdown
• 13-Sep-2010Webmail issues
• 02-Sep-2010Attachment issues and delayed emails
• August 2010
• 31-Aug-2010Service Down [Resolved]
• 31-Aug-2010Website Slowdown [Resolved]
• 06-Aug-2010Intermittent Webmail Sending Email [Resolved]
• 05-Aug-2010Service Issue [Resolved]
• 04-Aug-2010New Packages Online
• July 2010
• 30-Jul-2010New Email Packages
• 27-Jul-2010Service Interruption [Resolved]
• 19-Jul-2010Phishing email: "2010 Account Report"
• 19-Jul-2010Intermittent Weekend Service Issues [Resolved]
• 16-Jul-2010Service Issue Followups [All Resolved]
• 16-Jul-2010Service Issue 15:30 - 16:00
• 05-Jul-2010Phishing Attempt: Dear CANTAB.NET Account Owner
• 05-Jul-2010Network Packet Flood [Resolved]
• June 2010
• 14-Jun-2010Upgrades and Changes
• May 2010
• 31-May-2010FTP Hosting - FTP Server Offline for emergency maintenance
• 28-May-2010Phishing Attempt: "Your Account Update"
• 20-May-2010Service Degraded [Resolved]
• 02-May-2010Server scheduled for downtime.
• April 2010
• 09-Apr-2010Service Downtime [Resolved]
• 08-Apr-2010General Internet Connectivity
• 01-Apr-2010Network maintenance - 01/04/2010 5am-7am
• March 2010
• 31-Mar-2010Service Unavailable [resolved]
• 25-Mar-2010Server unavailable [Resolved]
• 14-Mar-2010Mail Access Servers Temporarily Unavailable 
• 12-Mar-2010Lightning Strike - Service Outage
• 12-Mar-2010Month Subscription
• 11-Mar-2010Overnight Storage [Resolved]
• 11-Mar-2010Brief Outage [Resolved]
• 04-Mar-2010Datacenter Power Failure [Resolved]
• 03-Mar-2010Temporary access issues
• 03-Mar-2010Thursday Emails Redelivery +Service Maintenance Notice [COMPLETED]
• 01-Mar-2010Attachment Issues (Resolved)
• February 2010
• 28-Feb-2010Mail between Saturday 20th - Thursday 25th
• 26-Feb-2010Temporary Access Problems [Resolved]
• 23-Feb-2010Outbound Email Issue [Resolved]
• 22-Feb-2010Mail Filters and POP Downloads
• 22-Feb-2010Inbound Email Delays (Resolved), SMTP issues (Resolved) Secure SMTP Issues (Resolved) Helpdesk Issues (Resolved)
• 22-Feb-2010Client (SMTP) Sending Issues
• 22-Feb-2010Sunday Service Update
• 21-Feb-2010Phishing Email "Your Account Update"
• 21-Feb-2010Restore Update
• 21-Feb-2010Attachments Issue and Restore Update
• 19-Feb-2010Service Issues [Resolved]
• 19-Feb-2010Phase 2 - Good Overnight Progress
• 18-Feb-2010Phase Two Begins (Restoring Old Email)
• 18-Feb-2010Phase One Completing
• 18-Feb-2010Phase 1 Restore Underway
• 18-Feb-2010Emergency Forwarding Live
• 18-Feb-2010Major System Failure Ongoing Recovery
• 18-Feb-2010Emergency Server Upgrades
• 18-Feb-2010Mail Access Offline [Recovered]
• 17-Feb-2010Client (SMTP sending) Issues
• 17-Feb-2010Phishing Email "Dear Webmail User"
• 01-Feb-2010Database Outage [Resolved]
• 01-Feb-2010General Slowness [Resolved]
• January 2010
• 25-Jan-2010Saturday Webmail Outage [Resolved]
• 21-Jan-2010Webmail Outage [Resolved]
• 20-Jan-2010Help Articles
• 12-Jan-2010Service Issues
• December 2009
• 15-Dec-2009Morning Partial Outage 15th December - Resolved
• November 2009
• 25-Nov-2009Morning Partial Outage - 06:00 - 08:30
• 24-Nov-2009Service Outage 17:10 Tuesday 24th Nov
• 23-Nov-2009New Phishing Attempt
• 11-Nov-2009Wed Network Outage [Resolved]
• 05-Nov-2009IMAP/POP Connectivity for Webmail PLUS accounts
• October 2009
• 24-Oct-2009Empty Folders - Resolution
• 16-Oct-2009Interim Outage Report
• 06-Oct-2009Do you use the same password on multiple sites?
• September 2009
• 25-Sep-2009Office Power Failure
• 08-Sep-2009Mail server issue [Resolved]
• August 2009
• 27-Aug-2009Service Interruption at 16:00
• 20-Aug-2009[Completed] System Maintenance at 12:00
• 19-Aug-2009Service Restored
• 19-Aug-2009Intermittent Service Between 22:00 and 23:00
• 19-Aug-2009[Resolved] Intermittent Access
• July 2009
• 27-Jul-2009[Resolved] Login Temporarily Offline / Authentication Failed
• 06-Jul-2009Service Issues
• 02-Jul-2009Migration of Student Mailboxes - Start Now
• June 2009
• 26-Jun-2009Phishing Email: CONTACT FEDEX COURIER FOR YOUR PARCEL
• 24-Jun-2009CantabGold Users - Having trouble logging in?
• 10-Jun-2009 Website Outage Report - DB Lock Error
• 01-Jun-2009Web Server Issues
• May 2009
• 27-May-2009Hidden Webhosting Files
• April 2009
• 30-Apr-2009Incoming Email Deferred [Resolved]
• 16-Apr-2009Temporary IMAP Problem [Resolved]
• 09-Apr-2009Login offline
• 02-Apr-2009SpamHaus Blocks
• March 2009
• 04-Mar-2009Database Blocked on one Webserver
• February 2009
• 28-Feb-2009Logging-in Problems
• 21-Feb-2009Yahoo Sending Delays
• 10-Feb-2009Problem Identified and Resolved
• 10-Feb-2009Intermittent Errors
• January 2009
• 31-Jan-2009Phishing Attack:
• 29-Jan-2009Mail delivery issue
• 20-Jan-2009Recognising Phishing Scams
• 16-Jan-2009Service Restored
• 16-Jan-2009Service Offline
• 13-Jan-2009Phishing Scam: Cantab.net E-mail Services Upgrade
• 02-Jan-2009HAPPY NEW YEAR!
• December 2008
• 15-Dec-2008SMTP (sending) Connections Improved
• 13-Dec-2008System Stable
• 13-Dec-2008Temporary Restore
• 13-Dec-2008Login Issues
• November 2008
• 21-Nov-2008Online
• 21-Nov-2008Another DDoS Attack
• 21-Nov-2008Resolved
• 21-Nov-2008Outage Update
• 21-Nov-2008Connectivity Issue
• 07-Nov-2008New Subscription Packages!
• October 2008
• 29-Oct-2008Webmail - Phishing Alerts
• 20-Oct-2008Queue clearing
• 20-Oct-2008Inbound Delays
• 14-Oct-2008Inbound Messages Delay
• September 2008
• 25-Sep-2008New User Issues
• 25-Sep-2008Service back to normal
• 25-Sep-2008Some Service Issues
• 22-Sep-2008Phishing Scam Email - 'Important Notice.'
• 09-Sep-2008Another Phishing Scam Email - \'Dear Account Owner\'
• August 2008
• 20-Aug-2008Another Phishing Scam Email - 'Account Upgrade Update'
• 14-Aug-2008Service fully restored
• 13-Aug-2008Service intermittent 01:00am to 04:00am
• 13-Aug-2008Service Restored
• 13-Aug-2008Service Temporarily Unavailable
• 09-Aug-2008Inbound mail server update
• 09-Aug-2008Inbound Mail Server Trouble
• 08-Aug-2008Inbound Server Restored
• 08-Aug-2008Short delay in inbound mail.
• 08-Aug-2008Helpdesk Delays
• July 2008
• 30-Jul-2008Phishing Email - \'Verify & Confirm Your Email Address\' - DO NOT RESPOND!
• 25-Jul-2008Email Service Restored
• 18-Jul-2008Inbound Mail Delay - 2pm-5pm
• 16-Jul-2008AntiSpam Upgrade - Greylisting Now Available
• 10-Jul-20082008 Leavers - Migration of Hermes Data
• 10-Jul-2008Hermes Account Migrations
• June 2008
• 27-Jun-2008Inbound Mail Delay - Resolved
• 09-Jun-2008SMTP Re-enabled
• 09-Jun-2008External SMTP Temporarily Disabled
• 08-Jun-2008Spam flood stopped
• 08-Jun-2008Mail Delays - Spam Attack
• 02-Jun-2008Servers Online
• 02-Jun-2008Network Problem
• 02-Jun-2008Email Offline
• May 2008
• 28-May-2008System Online
• 28-May-2008System Down Update
• 28-May-2008Service Temporarily Unavailable
• 23-May-2008Intermittent Email Service 25/05/2008- 26/05/2008
• 21-May-2008Email Downtime
• 10-May-2008Email Queue Cleared
• 10-May-2008Email Delays
• 07-May-2008Logins Restored
• 07-May-2008Logins Offline
• April 2008
• 21-Apr-2008Trash Folder: Automatic Purging
• 15-Apr-2008Secure mail client login fixed
• 07-Apr-2008Webmail: New Feature Unread Email View
• 07-Apr-2008Webmail: Resuming HTML Drafts Fixed
• March 2008
• 27-Mar-2008Webmail: HTML Formatting Fixed
• 19-Mar-2008Inbound Email Delay
• January 2008
• 28-Jan-2008Client Access Restored
• 28-Jan-2008Client Access
• 22-Jan-2008Responsiveness increased
• 22-Jan-2008Webmail Responsiveness
• 14-Jan-2008Webmail Attachments/Calendars
• 09-Jan-2008Power Issues Update
• 09-Jan-2008Power Issue
• December 2007
• 30-Dec-2007Check your Junk Folder
• 25-Dec-2007Christmas
• 20-Dec-2007SSL Certificate Updated
• 20-Dec-2007Secure Webmail Certificate
• 04-Dec-2007Disk status confirmed
• 04-Dec-2007Operational
• 03-Dec-2007Maintenance imminent
• 03-Dec-2007Provisional Maintenance Scheduled 3/12/07 11:30pm
• 03-Dec-2007Server issues update
• 03-Dec-2007Morning Service Interruptions
• 02-Dec-2007Delayed Inbound Mail
• November 2007
• 29-Nov-2007Autocomplete Complete
• 29-Nov-2007Size Column
• 20-Nov-2007Update: Address Auto-Complete
• 06-Nov-2007FIX: Safari Missing Folder Pane
• 06-Nov-2007BUGFIX: Deleting with preview pane off
• 05-Nov-2007'Cancel' Button Added
• October 2007
• 31-Oct-2007"You must be logged in" error fixed
• 23-Oct-2007White Colour Theme
• 21-Oct-2007Old Webmail Link
• 19-Oct-2007Webmail Fix: Reply in New Window
• 19-Oct-2007Latest Webmail Fixes
• 18-Oct-2007Webmail feedback
• 18-Oct-2007New Webmail Live
• 17-Oct-2007IMPORTANT: Webmail Update
• 13-Oct-2007Webmail Timeouts Fixed
• 03-Oct-2007Oct 6th Network Maintenence
• September 2007
• 17-Sep-2007Database Update Scheduled
• 10-Sep-2007Spam filtering efficiency
• 05-Sep-2007Spam filter service restored
• 05-Sep-2007Spam Filter restoration in progress
• 04-Sep-2007Mail Filter Latest Update
• 04-Sep-2007Mail Filter Override
• 04-Sep-2007Inbound Email Delays
• August 2007
• 20-Aug-2007Secure Webmail Online
• 20-Aug-2007Service Online - Please read
• 20-Aug-2007More info - power loss
• 20-Aug-2007Ongoing issues
• 20-Aug-2007Upstream Network Connection Issue
• 17-Aug-2007Downtime - Database Errors
• 15-Aug-2007Network Maintenence Scheduled 18/08/07
• July 2007
• 25-Jul-2007Bugfix: Secure Signout
• 23-Jul-2007Brief SMTP Service Outage
• 09-Jul-2007FTP service restored
• 09-Jul-2007FTP service maintenance
• 06-Jul-2007Secure Webmail Quicksave Restored
• 06-Jul-2007FTP Service Maintenence
• 05-Jul-2007Secure Website Access Maintenence
• June 2007
• 27-Jun-2007Upstream Provider Maintenence
• 22-Jun-2007Server Maintenence
• 22-Jun-2007Alert: "Ecard from Family Member" Emails
• 06-Jun-2007SPAM Filtering Name Change
• May 2007
• 25-May-2007Quota Limit Enforcement
• 23-May-2007RSS Feed
• 12-May-2007Planned Network Maintenence
• 09-May-2007Bugfix: Foreign Character Attachments
• 06-May-2007Attachments with Foreign Characters in the Filename
• April 2007
• 26-Apr-2007BT Internet SMTP Block
• 24-Apr-2007System reboot
• 20-Apr-2007Delivered Bounced Mail
• 20-Apr-2007User Preferences Stable
• 19-Apr-2007User preferences being reset to default
• 17-Apr-2007Intermittent Mail Client Access [Resolved]
• 13-Apr-2007System update
• March 2007
• 22-Mar-2007Scheduled Maintenance - Completed
• 08-Mar-2007Extraordinary maintenance
• 08-Mar-2007Brief Outage 8th March
• February 2007
• 28-Feb-2007Server Performance Directors Report
• 28-Feb-2007Server stable
• 27-Feb-2007RSS Feed Available
• 27-Feb-2007Partial Access Available
• 27-Feb-2007Update
• 27-Feb-2007Server Temporarily Unavailable
• 26-Feb-2007Emergency Maintenence Scheduled
• 25-Feb-2007Account Migration Complete!
• 03-Feb-2007Database Connection Limit
• 03-Feb-2007Maintenence Complete
• 03-Feb-2007Webmail
• 03-Feb-2007Webmail
• 02-Feb-2007Maintenence in Progress
• January 2007
• 31-Jan-2007Webmail recovering
• 31-Jan-2007Further Update
• 31-Jan-2007Update
• 31-Jan-2007Webmail Outage 2
• 31-Jan-2007Access restored
• 31-Jan-2007Webmail Outage (Preferences Database)
• 30-Jan-2007Planned Downtime
• 15-Jan-2007Scheduled partial downtime
• December 2006
• 28-Dec-2006Webmail Up
• 28-Dec-2006Webmail Database
• 22-Dec-2006Billing system passwords
• 20-Dec-2006Webmail restored
• 19-Dec-2006Webmail Access Down
• 19-Dec-2006Webmail restored
• 19-Dec-2006Webmail Sessions
• 04-Dec-2006Maintenance Complete
• 03-Dec-2006Maintenance Reminder
• 01-Dec-2006Maintenance Planned: Server Update
• November 2006
• 22-Nov-2006Email Routing Update
• 18-Nov-2006Quotas Restoring
• 18-Nov-2006Maintenence Continued
• 18-Nov-2006Server reboot now.
• 15-Nov-2006Quotas Update
• 14-Nov-2006Quota problems
• 12-Nov-2006Brief Server Outage
• 12-Nov-2006Directors Incident Report
• 12-Nov-2006Service Restored
• 12-Nov-2006Server status
• 12-Nov-2006Server Logins
• 09-Nov-2006Mail Queues - Further News
• 08-Nov-2006Logins Restored
• 08-Nov-2006Server rebooted
• 08-Nov-2006Mail Delays
• October 2006
• 10-Oct-2006Spam filter updates
• September 2006
• 28-Sep-2006Opera - Enhanced Compose Support
• 28-Sep-2006Quicklogin Codes Enhanced
• 01-Sep-2006Secure Login Outage
• August 2006
• 30-Aug-2006Webmail - My Account
• 20-Aug-2006Continuing Maintenance
• 20-Aug-2006Server Maintenance
• 18-Aug-200620 Mins Downtime
• 17-Aug-2006Database Restored
• 17-Aug-2006Webmail Database Down
• 15-Aug-2006New Webmail Features Day 2
• 15-Aug-2006Tuesday Downtime
• 14-Aug-2006New Webmail Features
• 14-Aug-2006Looping Mail Issue
• 11-Aug-2006Restored
• 11-Aug-2006Repeat Reboot
• 11-Aug-2006Services Restored
• 11-Aug-2006Server Reboot
• 09-Aug-2006Mail Client Users: Folder Issues
• 08-Aug-2006Quicksave / HTML Bugfix
• 04-Aug-2006Quota Increases to 100MB minimum
• July 2006
• 31-Jul-2006Service Restored
• 31-Jul-2006Server Reboot
• 14-Jul-2006Service Resumed
• 14-Jul-2006Server Reboot
• 06-Jul-2006Feature: Quick Login Codes!
• 06-Jul-2006Server Online
• 06-Jul-2006Server Reboot
• June 2006
• 26-Jun-2006Brief Network Outage
• 23-Jun-2006Scheduled Maintenence
• 19-Jun-2006Connection Dropped Errors Resolved
• 16-Jun-2006Connection Dropped Errors
• 12-Jun-2006Server maintenence scheduled
• 12-Jun-2006Mail Server Online
• May 2006
• 23-May-2006Login Unavailable
• 22-May-2006Continuing Maintenence
• 21-May-2006Scheduled Maintenence
• 19-May-2006Friday Incidents
• 18-May-2006Drive installed, server operational
• 18-May-2006Drive Replacement Update
• 18-May-2006Emergency Maintenence Scheduled - HDD Replacement
• 18-May-2006Login restored
• 18-May-2006Mail Login Temporarily Down
• 03-May-2006All Operational Again
• 03-May-2006Primary Server Down
• April 2006
• 20-Apr-2006ALERT: "secure.aluminati.net" update
• 18-Apr-2006ALERT: Change of secure mail server address.
• March 2006
• 23-Mar-2006Maintenence Scheduled for 24 Mar from 6am
• 07-Mar-2006Downtime Incident
• 01-Mar-2006Reduced Size of Message Summary
• February 2006
• 24-Feb-2006**Advanced Spam Firewall Launched!**
• 21-Feb-2006New Feature - Sort by Size
• 06-Feb-2006Account Cancelled Notices
• 03-Feb-2006Back to Normal
• January 2006
• 30-Jan-2006Having Problems?
• 25-Jan-2006Webmail Guide
• 24-Jan-2006Webmail Optimisations
• 23-Jan-2006Slow Page Loading
• 23-Jan-2006NEW WEBMAIL!
• 22-Jan-2006Migration Work Scheduled
• 20-Jan-2006Planned maintenance in response to Friday issues.
• 18-Jan-2006Additional Downtime Report
• 18-Jan-20065-10 Minute UK Network Problem
• 16-Jan-2006Downtime Report
• 13-Jan-2006Tips and Tricks: Selecting from the Address book
• 04-Jan-2006Scheduled Maintenence on 10th Jan 06
• 01-Jan-2006Happy 2006!
• December 2005
• 25-Dec-2005MERRY CHRISTMAS!
• 20-Dec-2005Network Issues Report
• 15-Dec-2005Network Latency Report
• 01-Dec-2005Server Efficiency Tune Up
• November 2005
• 28-Nov-2005Server Stabilised
• 25-Nov-2005Reboot Report
• 25-Nov-2005Short notice Server Reboot
• 24-Nov-2005Dropped Imap Connections
• 23-Nov-2005Upgraded Calendars
• 21-Nov-2005Delayed Emails
• 18-Nov-2005Scheduled Maintanence
• 16-Nov-2005New Feature: Auto CC
• 15-Nov-2005More minor Maintanence
• 14-Nov-2005Scheduled Maintanence - Tuesday Morning between 12am - 6am
• 09-Nov-20052 Incidents
• 08-Nov-2005Mini Downtime Report
• 01-Nov-2005Full Service Restored
• 01-Nov-2005Server Reboot Fix
• 01-Nov-2005Investigation continues...
• 01-Nov-2005Sending to Local Address Issue
• October 2005
• 31-Oct-2005"Software" Spam now filtered
• 28-Oct-2005Scheduled Maintanence
• 24-Oct-2005Spam now Autokilled
• 18-Oct-2005"Ultimate Online Pharm" Spam Blocked - *UPDATED INSTRUCTIONS*
• 11-Oct-2005Remember Login
• 11-Oct-2005New Feature: Trash Size Monitoring
• 07-Oct-2005Preferences / Options
• 03-Oct-2005Reboot Scheduled
• 01-Oct-2005Hardware Check Tonight
• September 2005
• 27-Sep-2005Hardware Health Check - Scheduled Downtime
• 26-Sep-2005Evening Downtime (7:30-8:10)
• 26-Sep-2005Failover Status Pages
• 26-Sep-2005Downtime and Resolutions
• 20-Sep-2005English Dictionaries Consolidated
• 10-Sep-2005Intermittant Network Access
• 06-Sep-2005View Messages as HTML
• 06-Sep-2005Multiple Attachments Bugfix
• 02-Sep-2005Downtime
• 01-Sep-2005Brief Downtime
• August 2005
• 29-Aug-2005Brief Downtime Report
• 26-Aug-2005Server Reboot Again
• 23-Aug-2005Server Rebooted
• 17-Aug-2005Spellchecker Advice
• 15-Aug-2005Remember Secure Login
• 14-Aug-2005SECURE LOGIN
• 12-Aug-2005Server Error Report
• 10-Aug-2005New Feature: Read winmail.dat files
• 08-Aug-2005FULL SERVICE RESTORED
• 08-Aug-2005Webmail Issues
• 06-Aug-2005Webmail Work Continuing
• 05-Aug-2005webmail restored
• 01-Aug-2005Spanish Dictionary Added
• July 2005
• 28-Jul-2005New Spelling Dictionaries
• 27-Jul-2005Downtime Report (23rd July)
• 23-Jul-2005Intermittent Access
• 12-Jul-2005Server Offline (11:30am)
• 07-Jul-2005[SPAM] Tagging Removed
• June 2005
• 30-Jun-2005Spoof Emails
• 30-Jun-2005Payment Notices
• 28-Jun-2005Tuesday Downtime
• 03-Jun-2005"Official" Emails with Attachments
• May 2005
• 27-May-2005Registrations
• 26-May-200510mins Downtime
• 10-May-2005New Feature: Folder Sizes
• 07-May-2005Upgrade Tonight
• 06-May-2005Login Username Remembered!
• January 1970
• 01-Jan-1970Service Outage [Resolved]
• 01-Jan-1970Improvements to Login Process
• 01-Jan-1970Outage report for 31/3/14
• 01-Jan-1970Improvements to Login Process
• 01-Jan-1970Service outage [RESOLVED]
• 01-Jan-1970Service outage [RESOLVED]
• 01-Jan-1970Service outage [RESOLVED]
• 01-Jan-1970Service outage
• 01-Jan-1970Slow mail server [Resolved]